2024.10.18
Help Desk FR
A global leader in digital support services, specializing in providing high-quality customer and technical support solutions. The company focuses on delivering exceptional user experiences through innovative technologies and a customer-centric approach, empowering clients to achieve their digital transformation goals.
Your Tasks
Provide accurate and optimal IT solutions via telephone, e-mails or chat;
After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
Follow-up the existing back-log;
Comply with project’s performance indicators;
Communicate with other designated teams and escalate complex issues.
Your Qualifications
Spoken languages: fluent French (mandatory) and English (B2/C1);
Technical college or university is not mandatory as necessary training will be ensured;
Previous customer support experience is an advantage;
Excellent customer service abilities: client orientation, active listening and interpersonal skills;
Ability to work in a dynamic environment and to multitask;
Availability to work in shifts.
Reference number
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