Job Details

2024.10.18

Help Desk FR

A global leader in digital support services, specializing in providing high-quality customer and technical support solutions. The company focuses on delivering exceptional user experiences through innovative technologies and a customer-centric approach, empowering clients to achieve their digital transformation goals.

Your Tasks

Provide accurate and optimal IT solutions via telephone, e-mails or chat; 

After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); 

Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; 

Follow-up the existing back-log; 

Comply with project’s performance indicators; 

Communicate with other designated teams and escalate complex issues. 


Your Qualifications

Spoken languages: fluent French (mandatory) and English (B2/C1); 

Technical college or university is not mandatory as necessary training will be ensured; 

Previous customer support experience is an advantage; 

Excellent customer service abilities: client orientation, active listening and interpersonal skills; 

Ability to work in a dynamic environment and to multitask; 

Availability to work in shifts. 


Reference number

a0tbI000007tLfhQAE

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Details

  • Timișoara

  • IT / Software Development

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Laura Paterau
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