Job Details

2024.10.23

Hot-job

Team Leader

Our client, a leading multinational company specializing in foreign currency exchange, is seeking a dedicated and experienced Team Leader to join their team at Cluj International Airport. They are committed to providing world-class currency exchange services through innovative technology, excellent customer service, and a focus on our employees’ growth and well-being.

Your Tasks

Key Responsibilities:

  • Lead and inspire a team of Customer Service Representatives (CSRs) to deliver exceptional customer service and meet sales targets.
  • Monitor daily operations, ensuring service excellence in line with company standards.
  • Assist On-Site Managers in managing and motivating the team to ensure optimal performance.
  • Schedule and organize shifts, breaks, and day-to-day activities for CSRs.
  • Handle currency management to ensure smooth operations and profitability.
  • Evaluate team members' performance and provide feedback, creating development plans for continuous improvement.
  • Conduct training sessions for CSRs to ensure they are well-equipped to perform their roles.
  • Report key performance indicators (KPIs) to On-Site Managers regularly.


Your Qualifications

Qualifications:

  • University degree.
  • Proficient in English (written and verbal).
  • Prior experience in a supervisory role in sales or customer service, especially in retail, FMCG, F&B, or tourism, is a plus.
  • Strong communication, negotiation, and problem-solving skills.
  • Ability to understand and meet customer expectations.
  • A proactive, self-motivated team player with excellent people management and leadership skills.
  • Willingness to work in shifts.


 

Reference number

a0tbI000008SyEMQA0

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Details

  • Cluj-Napoca

  • Full-time

  • Sales / Business Development

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Simona Dinca
Simona Dinca

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