2024.11.15
Technical Support Engineer with Italian & English
A global leader in IT services and outsourcing, the company delivers innovative solutions in IT support, software development, and digital transformation. Focused on excellence and collaboration, it provides a dynamic environment for professional growth and client success.
Your Tasks
Providing support to clients (via email and phone) regarding technical issues:
password reset, Internet connectivity issues, emailing options etc.;
Logging remotely to client's computer and help them solve software issues;
Documenting issues that you deal with on a daily basis into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary;
Help the client with all the necessary information.
Your Qualifications
ITALIAN - advanced level and ENGLISH - good level;
Motivation for learning new information;
Ready to acquire new skills (communication skills, technical skills etc.);
A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
Willingness to help people in having continuity in their computer-based activity;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate problems/issues to customers in a non-technical manner.
Reference number
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