Application Support Engineer

What we offer

Opportunities to grow within a global organization with a strong reputation in automation and intralogistics

A collaborative and supportive work environment

The chance to work on projects with well-known international clients

A compensation package aligned with your qualifications and experience

We are looking for a motivated Application Support Engineer to join our international support team. This is an excellent opportunity to work in a dynamic, global environment and to grow your career in IT and automation.

Your Tasks

As an Application Support Engineer, you will begin with 1st level technical support, allowing you to familiarize yourself with our systems, products, and clients. Based on your performance and development, you will have the opportunity to advance to 2nd or 3rd level support roles.

Handling and resolving technical inquiries from global customers, including issue diagnosis and troubleshooting via remote support tools

Monitoring system performance and proactively identifying areas for improvement

Proposing and implementing system optimizations, such as configuration adjustments, script deployment, and process automation

Providing consultancy and guidance on software and system functionalities, including integration with warehouse management systems (WMS) and automated equipment

Performing root cause analysis of incidents and coordinating resolution across hardware, software, and network layers

Collaborating with international technical teams, software engineers, and automation specialists to ensure high system availability and performance

Documenting solutions, updating knowledge bases, and contributing to the continuous improvement of support procedures