Contact Center Associate –German (plus English)

Key Responsibilities

 Deliver exemplary customer service via email / phone calls

 As part of the Contact Center team, solve email / phone calls messaging from world leading airline customers

and handle queries about claims, Flight cancelations, baggage queries

Your Profile

 Excellent speaking and writing skills in German and English – fluency in speaking and writing correctly and

at ease

 Specialized skills (Airlines): Previous work experience in an international travel environment / operations is a

valuable advantage, but not mandatory

 Specialized skills required: Good Communication and Customer Service skills, any experience in BPO /

Contact center will be an added advantage

 Graduate in any discipline / Under graduates

 Willingness to search for required information from customer with a strong focus on solving client s requests

 Proficient in Microsoft Office, Outlook

 Able to work in 24/7 rotational shifts