Help Desk FR

Provide accurate and optimal IT solutions via telephone, e-mails or chat; 

After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); 

Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; 

Follow-up the existing back-log; 

Comply with project’s performance indicators; 

Communicate with other designated teams and escalate complex issues. 

Spoken languages: fluent French (mandatory) and English (B2/C1); 

Technical college or university is not mandatory as necessary training will be ensured; 

Previous customer support experience is an advantage; 

Excellent customer service abilities: client orientation, active listening and interpersonal skills; 

Ability to work in a dynamic environment and to multitask; 

Availability to work in shifts.