Team Leader

Our client, a leading multinational company specializing in foreign currency exchange, is seeking a dedicated and experienced Team Leader to join their team at Cluj International Airport. They are committed to providing world-class currency exchange services through innovative technology, excellent customer service, and a focus on our employees’ growth and well-being.

Your Tasks

Key Responsibilities:

Lead and inspire a team of Customer Service Representatives (CSRs) to deliver exceptional customer service and meet sales targets.
Monitor daily operations, ensuring service excellence in line with company standards.
Assist On-Site Managers in managing and motivating the team to ensure optimal performance.
Schedule and organize shifts, breaks, and day-to-day activities for CSRs.
Handle currency management to ensure smooth operations and profitability.
Evaluate team members' performance and provide feedback, creating development plans for continuous improvement.
Conduct training sessions for CSRs to ensure they are well-equipped to perform their roles.
Report key performance indicators (KPIs) to On-Site Managers regularly.

Your Qualifications

Qualifications:

University degree.
Proficient in English (written and verbal).
Prior experience in a supervisory role in sales or customer service, especially in retail, FMCG, F&B, or tourism, is a plus.
Strong communication, negotiation, and problem-solving skills.
Ability to understand and meet customer expectations.
A proactive, self-motivated team player with excellent people management and leadership skills.
Willingness to work in shifts.