Technical Support Engineer with Italian & English

Providing support to clients (via email and phone) regarding technical issues:

password reset, Internet connectivity issues, emailing options etc.;

Logging remotely to client's computer and help them solve software issues;

Documenting issues that you deal with on a daily basis into the ticketing system;

Troubleshooting hardware, software and network related issues;

Escalating problems to the next level of support when necessary;

Help the client with all the necessary information.

ITALIAN - advanced level and ENGLISH - good level;

Motivation for learning new information;

Ready to acquire new skills (communication skills, technical skills etc.);

A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;

Willingness to help people in having continuity in their computer-based activity;

Previous successful customer service experience is considered an advantage;

Strong written and oral communication skills;

Able to communicate problems/issues to customers in a non-technical manner.