Sales Account Manager

The Sales Account Manager will be responsible for managing and growing the SMB client base, ensuring customer satisfaction, and driving revenue growth. The ideal candidate will be proactive, possess excellent communication skills, and have a strong understanding of the SMB market.

Key Responsibilities:

Client Management: Develop and maintain strong relationships with SMB clients, understanding their needs and providing tailored solutions.

Sales Growth: Identify and pursue new business opportunities within the SMB sector to achieve sales targets and expand the client portfolio.

Account Planning: Create and execute strategic account plans to maximize revenue and customer satisfaction.

Customer Support: Act as the primary point of contact for SMB clients, addressing their inquiries and resolving issues promptly.

Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to identify opportunities and threats.

Reporting: Prepare regular sales reports and forecasts, providing insights and recommendations to senior management.

Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure a seamless customer experience.

Minimum of 3-5 years of experience in sales or account management, preferably within the SMB sector.

Bachelor’s degree in Business, Marketing, or a related field.

Strong communication and interpersonal skills.

Proven track record of meeting or exceeding sales targets.

Ability to analyze market data and develop strategic plans.

Proficiency in CRM software and Microsoft Office Suite.

Self-motivated and goal-oriented.

Excellent problem-solving abilities.

Ability to work independently and as part of a team.