Customer Service Responsible

What we offer

Motivating salary package, aligned with your experience and contribution;
Meal vouchers: 40 RON / worked day;
Transport reimbursement: up to 272 RON / month;
Christmas gift vouchers: 150–200 RON;
Annual performance bonus: up to one monthly salary;
Private medical subscription (MedLife);
24/7 accident insurance.

We’re looking for a Customer Service Representative - Export for one of our partners, a well-established international company in the production industry.

If you’re someone who enjoys structure, communication, and keeping things moving smoothly in a dynamic environment, this might be your next step!

Your Tasks

Manage sales order processing and ensure on-time, accurate deliveries for export customers;
Track and coordinate order activity, identify and resolve issues, and collaborate with the Logistics team in case of delivery challenges;
Communicate daily with both internal teams and international clients, around 80% written (email/Teams) and 20% phone or online;
Maintain ongoing relationships with customers and ensure a high level of service and satisfaction.

Your Qualifications

English - B1 / B2 level, used daily in written and spoken communication;
You’re organized, detail-oriented, and autonomous, with a proactive attitude and the ability to prioritize tasks effectively;
Excel skills - medium level, comfortable with formulas and data handling;
Experience working with an ERP system (knowledge of SAP is a plus);
Previous experience in Customer Service, preferably in a production or logistics environment;
Background in production, export, or logistics is a plus;
Basic understanding of export processes (e.g. CMR, booking, transit times) is a plus.